Return & Exchange Policy

Return & Exchange Policy

1. Returns & Refunds

  • We take the utmost care while packing your order & our quality check & processing teams check & dispatch your order carefully. In the unlikely event that your merchandise arrives damaged, please send us a photo and unboxing video needed uncut of the damaged product and box within 12 hours of receiving your order to casesafeteam@gmail.com. Our support team will resolve your issue with a replacement or store credit. 
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    Eligibility for Returns

    To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

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    How to Initiate a Return

    Contact our customer support team at casesafeteam@gmail.com to request a return. Provide your order number, the item you want to return, and the reason for the return.

2. Exchange

  • At CaseSafe, we want you to be completely satisfied with your purchase. If you receive a damaged or defective product, we offer a 1-day exchange policy on eligible products purchased from us.

    If your product is damaged upon delivery, please contact us within 1 day of receiving the order and provide clear photos and Full Unboxing videos needed Uncut showing the damage. After verification, we will arrange an exchange for the same product, subject to availability.

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    Exchange Request:

    • Exchange should be requested within 1 days of receiving the product.
    • Email us at casesafeteam@gmail.com to initiate the exchange process.
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    Product Condition:

    • The product should be in intact condition, exactly as it was delivered to you.
    • The product should be unused.
    • All protective films on the product delivered to you should not be removed.
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    Documentation:

    • Order ID and Invoice should be available for reference.
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    Quality Check:

    • Exchange will only be eligible if the product received in the reverse pickup clears our quality check process.
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    Exchange Process:

    • A delivery charge of Rs.160 will be applicable to exchange the order.
    • We will pick up the order and deliver the requested product for exchange.

Note:

  • This exchange policy is not applicable to tempered glass (screen protector), cases including tempered glass (screen protector), camera lens protectors, and items sold in sales & offers.
  • The exchange is subject to the product passing our quality check during the reverse pickup process.